Thank you for shopping at Fiona Voyage. We strive to provide efficient and reliable shipping services for all our customers worldwide. Please review our shipping policy below to understand how we handle your orders.

1. Shipping Locations

We offer worldwide shipping to most countries. No matter where you’re located, we’ll work to ensure your order arrives safely and on time.

2. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) from the time the order is placed.
  • Orders placed after 4 PM or on weekends and public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We use trusted delivery partners to ensure your order reaches you as quickly as possible. Delivery times vary based on your location:

  • Domestic Shipping (within your country): Typically delivered within 5-7 business days.
  • International Shipping: Delivery times vary by country, typically ranging from 10-21 business days.
  • Please note that these times are estimates and may be affected by factors such as customs processing, local delivery schedules, and weather conditions.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight and destination of your order.
  • We offer free shipping on select items or during special promotions (if applicable). Check our website for any active shipping promotions.
  • As we only offer cash on delivery as a payment option, please ensure that you have enough cash on hand to cover the total cost of your order upon delivery.

5. Order Tracking

Once your order has been dispatched, we will send you a tracking number (if available) so you can monitor your order’s progress.

6. Delivery Issues

If you experience any issues with delivery, such as missing or delayed shipments, please contact our customer service team immediately at [[email protected]]. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Customs and Import Duties

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information about the potential fees that may be incurred.

8. Order Cancellations

Once an order has been processed and shipped, we cannot cancel or modify it. If you need to cancel an order before it ships, please contact us as soon as possible at [[email protected]].

9. Contact Us

If you have any questions or concerns regarding shipping, please feel free to reach out to us [email protected].